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ISO 20000-1:2018
What is ISO 20000-1:2018?
Benefits of ISO 20000-1:2018
IT Service Quality Improvement
ISO 20000-1:2018 helps organizations to establish consistent and well-managed processes. This means that the IT services provided will become more structured, organized and qualified. This can result in improved quality of service provided to customers.
Increased Customer Satisfaction
By implementing the ISO 20000-1: 2018 standard, organizations can better identify and meet customer needs. This standard helps improve understanding of customer expectations and ensures that the IT services provided match their requirements. Thus, customers will be satisfied with the quality and reliability of the services provided.
Improved Operational Efficiency
ISO 20000-1:2018 encourages the use of best management practices and a process-based approach. It helps organizations improve their operational efficiency by reducing redundancies, eliminating non-conformances, and improving workflows. By optimizing internal processes, organizations can save time, resources, and operational costs.
Improved Information Control and Security
This standard looks at the information security aspects of managing IT services. ISO 20000-1:2018 helps organizations identify and mitigate security risks, and implement appropriate controls to protect sensitive information. This helps improve system security, reduce potential vulnerabilities, and increase customer confidence in the security of their data.
Fulfillment of Regulatory and Legal Requirements
ISO 20000-1:2018 is concerned with compliance with relevant regulatory and legal requirements in the field of IT services. By complying with this standard, organizations can ensure that their operations comply with applicable regulatory requirements, such as personal data protection and information security.
ISO 20000-1:2018 Principles
Customer Focus
The customer is the main focus of the organization's overall IT services. So, the organization must ensure that the services provided meet the requirements and needs of customers.
IT Service Design Planning
Organizations must carry out IT service planning and design to ensure that services can be provided effectively and efficiently.
Continuous Improvement
Organizations must carry out continuous monitoring and improvement of IT service performance so as to ensure improved service quality and customer value.
End-to-end management
IT services managed by an organization must cover the entire IT service lifecycle, from planning to IT service support.
Well-Defined Process
IT processes must be well defined and appropriately managed in order to achieve the business goals set by the organization.