ISO 21001:2018

What is ISO 21001:2018?

ISO 21001:2018 is an international standard that specifies requirements for education management systems (EMS). This standard helps organizations engaged in education, such as formal and non-formal education institutions, to manage their education processes effectively.

ISO 21001:2018 is designed to assist educational institutions in enhancing their services, improving teaching and learning processes, and ensuring better fulfillment of student or learner needs. It covers aspects such as curriculum planning, material development, student performance evaluation, staff management, communication, and fulfillment of legal requirements related to education.

Benefits of ISO 21001:2018

Education Quality Improvement

ISO 21001:2018 assists educational organizations in improving the quality of the educational services they provide. The standard provides guidance and best principles in education management, which can help organizations identify areas of improvement and implement best practices to enhance learning effectiveness.

Better Student Satisfaction

By implementing ISO 21001:2018, educational organizations can focus more on student needs and ensure that the educational services provided match their expectations. This can increase student satisfaction, strengthen their loyalty and create a more positive learning environment.

Improved Operational Efficiency

These standards assist education organizations in managing human resources, facilities and operational processes more efficiently. By improving management processes, reducing unnecessary costs and improving the use of resources, organizations can achieve greater efficiency in the delivery of education services.

Improved Relationship with Stakeholders

ISO 21001:2018 encourages educational organizations to strengthen relationships with stakeholders such as students, parents, educators and communities. By involving them in the decision-making process, listening to their feedback, and communicating openly, organizations can build better relationships and gain greater support in achieving educational goals.

Improved Reputation and Public Trust

ISO 21001:2018 certification can provide confidence to the public that educational organizations have a structured and standardized management system for managing education. This can improve the reputation of the institution, build public trust and become a determining factor in choosing an educational institution that is considered quality.

ISO 21001:2018 Principles

Focus on learners and other beneficiaries

The organization should prioritize the needs, expectations and satisfaction of learners and other beneficiaries. It should actively involve learners by considering community needs, the vision and mission of the education organization, and educational goals and outcomes.

Involvement of HR involved

An organizational education management system should involve all relevant parties such as students, parents, teachers, staff, stakeholders and the community. Collaboration and active participation of all parties are necessary to achieve educational goals.

Process Approach

Systematic implementation of the system helps organizations obtain consistent results more effectively and efficiently as a coherent system, including its inputs and outputs.

Relationship Management

The implementation of the education management system must pay attention to managing relationships with stakeholders. This can affect the success of the organization in implementing continuous improvement.

Accessibility and Equity

Successful organizations are inclusive, flexible, transparent and accountable in addressing learners' needs, interests, abilities and backgrounds. Organizations should provide education services that are equitably accessible to learners.